If you choose to cancel
Purchased tickets/seats are non-refundable - Only in case of cancellation by the organizer.
On the day: If something unpredictable has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so they know that you are not attending anyway. Contact details can be found on the booking confirmation.
Alternatively, you are generally welcome to give your ticket to another side.